REFUND POLICY

Welcome to the FITFKORGE LLC website! To ensure your satisfaction with your purchase of sporting goods, we have established the following refund policy. Please read carefully to understand our return and exchange policy.

1. Refund Policy Overview
We are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase, you can apply for a return or exchange according to the following terms.

2. Return Conditions
You have the right to apply for a return within 14 days of receiving the goods. The following are not eligible for a refund: The goods have been used or damaged.
Returned goods must be in their original packaging, labels, and accessories, and must be unused to be eligible for a return.

3. Exchange Conditions
If you wish to exchange an item, please ensure that the original item meets the above return conditions. You can inform us of the item you wish to exchange when you apply for a return.

4. Return and Exchange Process
Step 1: Contact Customer Support.
Before requesting a return or exchange, please contact our customer service department via email at victormoreira@fitfkorgellc.com, providing your order number and reason for return. We will provide you with return authorization and confirm your request.
Step 2: Prepare the return package.
Please place the item to be returned in its original packaging, ensuring it is intact. Attach the return authorization information to the package and ensure all tags and accessories are complete.
Step 3: Ship the item back.
Send the return package back to the following address: 15345 N SCOTTSDALE RD UNIT 2060 SCOTTSDALE, AZ 85254-3035. Please keep your shipping receipt for future reference.

5. Refund Processing Time
Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5 business days. The refund will be processed through the payment method used when you placed the order. Please note that depending on your bank's processing time, the refund may take additional time to arrive.

We look forward to providing you with a satisfactory solution and thank you for choosing FITFKORGE LLC!